There usually is one manager of an online community. The manager can be called a community manager, a team manager, or an eCoach. The members of your community will need to trust you to feel safe in your community. Here are seven tips to ensure a trusting relationship with the members of your community.
1. Personalize your Community
Ask your community members to fill out their profile, add a picture, and share information about themselves. Encourage members to introduce themselves right away in the discussion forum. Personalize all communications you have with each member. If you ... more...