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4339 St. Andrews Rd.
Oakland, CA 94605
Fax 866.383.4570

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Shipping and Returns Policy Shipping and Returns Policy

Once you purchase our Guides, you can download them in PDF format (need Adobe Acrobat Reader to open Guides) immediately to your computer. There will be a link(s) to the Guide(s) purchased once your order is processed. Due to the nature of downloadable media we cannot accept returns of Guides in PDF format.

My eCoach® Online Memberships
Once you purchase a membership, you will receive a Welcome message in a new window on your computer with important information on how to begin using My eCoach® Online. Memberships are non-refundable.

My eCoach® Products
We ship our products (My eCoach® gear, Muticultural Kits, Software) to the United States and Canada. Orders are shipped via U.S. Postal Service or UPS Ground and takes 1-2 weeks (for Canada orders, please allow up to three weeks).

Satisfaction Guarantee:
With the exception of our Guides and Memberships, any products purchased from the My eCoach® Store are sold with a 30-day money back guarantee. If you aren‘t completely satisfied with your purchase, you may return it for a full refund of the original purchase price, excluding shipping and handling charges.

How to Return or Exchange:
  1. Please contact us to arrange for any exchange or return by calling 510.635.8033 or fax (925) 283-4570 or email:
  2. To ship a product to us, carefully pack the product(s) in the original box or padded envelope, or use another in good condition.
  3. Make a copy of your receipt and place it in the box. Please be sure to write the quantity being returned and the reason for the return. Our shipping address is:

    My eCoach®, a Division of Computer Strategies, LLC
    3527 Mt. Diablo Blvd. #268
    Lafayette, CA 94549

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